For a period from the date of original purchase through the times listed above, designated parts which fail in normal residential use will be repaired or replaced free of charge, with the owner paying all other costs. Chemical damage and/or misuse is excluded from all warranty coverage. See complete warranty in owner's manual for details (call our Service Department at 614-548-0098). If required, service is one of the benefits of our Staber washer’s design. It is designed to be end user repairable, even if you are not ‘mechanically-inclined’. We do not require authorized service technicians to service our washer. There is total front access to the parts, no transmission to worry about, and fewer overall moving parts. If a customer has a service question, they call our service department and tell us the symptom over the phone. We can either help them fix it over the phone or if they need a part we send it via UPS, or U.S. Postal Service. We can also work with any service company in your area as long as they contact us at 614-548-0098 between 7-3 ET Monday-Friday before troubleshooting machine. See owner's manual for full warranty information.