Parts are available factory-direct by calling 614-548-0098 between 7-3 ET Monday-Friday or by simply ordering below. If required, service is one of the benefits of our Staber washer’s design. It is designed to be end user repairable, even if you are not ‘mechanically-inclined’. We do not require authorized service technicians for service on our washer. There is total front access to the parts, no transmission to worry about, and fewer overall moving parts. If a customer has a service question, they call our service department at 614-548-0098 between 7-3 ET Monday-Friday and tell us the symptom over the phone. We can either help them fix it over the phone or if they need a part we send it via UPS or U.S. Postal Service. Service questions can also be sent via e-mail at support@staber.com